B.COM Business Communication-2 MCQ's




Question 1 :
The ___________Interview allows employees to express their complaints.

  1. Grievance
  2. Job
  3. Appraisal
  4. . Exit
  

Question 2 :
Participants in conference _________voting rights.

  1. have
  2. have no
  3. have temporary
  4. have permanent
  

Question 3 :
A body of persons appointed or elected to meet on an organized basis for the consideration of matters brought before it is called_______.

  1. Conference
  2. Committee
  3. Session
  4. Group
  

Question 4 :
Board of Directors of a company is a _______ committee.

  1. Line
  2. Temporary
  3. Advisory
  4. Informal
  

Question 5 :
Web based Seminar is called_________.

  1. WEBINAR
  2. SEMINAR
  3. Conference
  4. Symposium
  

Question 6 :
___________ Management is the function of Public Relations professionals.

  1. Loan
  2. Crisis
  3. Finance
  4. Business
  

Question 7 :
____________ creates a rapport between employees and Management.

  1. Suggestion Scheme
  2. Complaint
  3. Notice
  4. Advertisement
  

Question 8 :
Tools such as exhibitions trade fairs mass media etc are used to maintain______ Public Relations.

  1. Internal
  2. External
  3. Inside
  4. Employees
  

Question 9 :
Read the following situation and answer the given question: You have received your order of 50 Tea Sets from ERA Glasses Dadar (West). However you have found that all Tea sets are totally damaged.
What type of letter will you write in this situation?

  1. Sales letter
  2. Order Letter
  3. Inquiry Letter
  4. Complaint Letter
  

Question 10 :
If you are writing a complaint letter to a seller complaining about the late delivery of goods what is the best way to end this letter?

  1. Hope to hear from you soon .
  2. Make arrangement for the return of the goods.
  3. Hope all is well.
  4. You should now apologize for all this nonsense.
  

Question 11 :
In a Sales Letter the formula AIDA stands for__________.

  1. Action Interest Decision
  2. Attract Attention Interest Desire and Action
  3. Attention Idea Desire and Action
  4. Attendance Idea Desire and Action
  

Question 12 :
Appraisal interview is also called____interview.

  1. Exit
  2. Assessment
  3. Grievance
  4. Job
  

Question 13 :
Read the given sentence and state in which paragraph of a Sales Letter could this sentence be included?: Do you face the problem of Hair Loss? Then here we are with NURTURE HAIR OIL for you.'

  1. The Introductory Paragraph
  2. The Main Paragraph
  3. The Concluding Paragraph
  4. The Middle Paragraph
  

Question 14 :
Consumer Grievance Letters are sent to ________________

  1. An Industrialist
  2. The Consumer Redressal Forum
  3. Seller
  4. Buyer
  

Question 15 :
The Public Relation professionals often need to __________.

  1. read letters
  2. write letters
  3. multitask
  4. lie
  

Question 16 :
Crisis Management deals with ___________.

  1. Business
  2. Finance
  3. Emergency situation
  4. Entertainment
  

Question 17 :
Who writes letter to Consumer Grievance Redressal Cell?

  1. Consumer Disputes Redressal Forum
  2. Consumer who is exploited by an unscrupulous business person
  3. . The Judge High Court
  4. A lawyer
  

Question 18 :
The RTI Act came into being in ________.

  1. 2005
  2. 2006
  3. 2010
  4. 2007
  

Question 19 :
___________indicates the topic of a Report.

  1. The Title of Report
  2. The procedure of Report
  3. The Findings of Report
  4. The Recommendations of Report
  

Question 20 :
_________offers accountability to Report.

  1. Signature at the end of the Report
  2. The Title of Report
  3. The procedure of Report
  4. The Findings of Report
  

Question 21 :
___________ in the passage elaborate/explain the main ide

  1. Title
  2. Examples
  3. Topic sentence
  4. The first sentence
  

Question 22 :
Letter granting adjustment is written when__________.

  1. the seller is at fault
  2. the buyer is at fault
  3. the third party is at fault
  4. nobody is at fault
  

Question 23 :
The long form of WASP (Interview technique) is________________

  1. write Acquire Supply and Parting
  2. welcome Attire Send and Parting
  3. welcome Acquire information Supply information and Parting
  4. Wish Attend Supply and Parting
  

Question 24 :
Which are the Technology enabled meetings?

  1. Teleconferencing and videoconferencing
  2. Teleconferencing and meetings
  3. Videoconferencing and seminar
  4. Face to face meetings
  

Question 25 :
The minimum number of members required for a meeting is called as_________.

  1. Resolution
  2. Quorum
  3. Proxy
  4. Prospectus
  

Question 26 :
In the Organization employee’s leaving the organization (exit) may be:

  1. voluntary /Involuntary
  2. unfortunate
  3. planned
  4. unplanned
  

Question 27 :
Employees speak frankly and fearlessly in an ________interview.

  1. Appraisal
  2. Exit
  3. Selection
  4. Grievance
  

Question 28 :
An interview is a conversation ________

  1. with a purpose
  2. without purpose
  3. that is purposeless
  4. that is spontaneous
  

Question 29 :
A decision supported by the majority of members of a group is known as a decision by______

  1. consensus
  2. group decision
  3. think alike
  4. meeting
  

Question 30 :
A written intimation of time date place and business to be transacted at the meeting is called____

  1. Agenda
  2. Committee Meeting
  3. Resolution
  4. Notice
  
Pages