B.COM Commerce II MCQ's




Question 1 :
_________ refers to the online selling of goods and services from manufacturer to consumers.

  1. B2C
  2. B2B
  3. C2C
  4. C2B
  

Question 2 :
Service sector provides revenue to the government in the form of ______________.

  1. Excise duty
  2. custom duty
  3. service tax
  4. Income tax
  

Question 3 :
India's service sector contributes to about ____________percent of the total employment.

  1. 35%
  2. 50%
  3. 70%
  4. 65%
  

Question 4 :
__________ deals with specific range of merchandize and related items.

  1. Speciality store
  2. Discount store
  3. factory outlets
  4. shopping malls
  

Question 5 :
The _______ card holder enjoy the facility of short term borrowing for funds.

  1. Debit
  2. Credit
  3. PAN
  4. Aadhar
  

Question 6 :
___________ refers to how a service product is delivered to the customers.

  1. People
  2. process
  3. Physical evidence
  4. place
  

Question 7 :
The highest level of expectations that customer have about a service is termed as ______service

  1. Desired
  2. adequate
  3. optimum
  4. minimum
  

Question 8 :
When customer expectations from a service are met it leads to customer ____________.

  1. Satisfaction
  2. dissatisfaction
  3. delight
  4. negligence
  

Question 9 :
_________ outsourcing includes internal business functions.

  1. Back office
  2. Front office
  3. Near office
  4. In office
  

Question 10 :
__________ includes security services utilities parking and ambience.

  1. Zoning
  2. store management
  3. Facility management
  4. Service management
  

Question 11 :
Indian retailing is dominated by ____________.

  1. Organised retailers
  2. Unorganised retailers
  3. hyper markets
  4. shopping malls
  

Question 12 :
__________ service refers to bottom level of performance acceptable to customers.

  1. Inadequate
  2. adequate
  3. desired
  4. optimum
  

Question 13 :
In banking sector FDI limit has been increase to ________ of the paid up capital of the bank.

  1. 51%
  2. 74%
  3. 49%
  4. 61%
  

Question 14 :
ERP stand for ___________.

  1. Enterprise Resource Planning
  2. Enterprise Retail planning
  3. Enterprise Retail process
  4. Enterprise Resource process
  

Question 15 :
A _________ is a payment card issued to users as a system of payment.

  1. Debit card
  2. Credit card
  3. Pan card
  4. Aadhar card
  

Question 16 :
E_commerce _________ cost in the long run.

  1. Increase
  2. Reduce
  3. does not affects
  4. adversely affects
  

Question 17 :
________ is the world’s largest private industry.

  1. Retail
  2. outsourcing
  3. Tourism
  4. Wholesale trade
  

Question 18 :
The supply chain also known as the ____________ network.

  1. Retailing
  2. Wholesaling
  3. Logistics
  4. Media
  

Question 19 :
__________ Store specialised in a specific range of merchandise and related items.

  1. Discount store
  2. Departmental store
  3. Speciality store
  4. Convenience store
  

Question 20 :
_________ includes aspects such as store location décor and fixture.

  1. Store design
  2. Store layout
  3. Store planning
  4. Store location
  

Question 21 :
_________ can be used to make cash withdrawals and payments.

  1. Pass book
  2. ATM
  3. Pan card
  4. Aadhar card
  

Question 22 :
At present FDI is allowed up to _________ percent in single_brand retail trade.

  1. 100
  2. 51
  3. 75
  4. 65
  

Question 23 :
___________ is a contract between two parties from the same country or different countries

  1. Retailing
  2. E_commerce
  3. Franchising
  4. Direct marketing
  

Question 24 :
__________outsourcing refers to BPO that is contracted outside a company's country.

  1. Offshore
  2. Onshore
  3. Near shore
  4. Alongside shore
  

Question 25 :
_________ is the process that links supply chain participants into integration operations.

  1. Logistic
  2. Retailing
  3. outsourcing
  4. wholesaling
  

Question 26 :
In E_commerce there is ___________ investments on the part of the seller.

  1. Lower
  2. Higher
  3. No investment
  4. limited
  

Question 27 :
Services are generally __________ in nature.

  1. Tangible
  2. intangible
  3. demonstrable
  4. non demonstrable
  

Question 28 :
A_________ is a web_based tool.

  1. Search design
  2. Search device
  3. Search engine
  4. Search tool
  

Question 29 :
Logistics is based on ___________ approach

  1. Unified
  2. Centralised
  3. Network
  4. decentralised
  

Question 30 :
India's service sector contributes to about ____________percent of the country's GDP.

  1. 35%
  2. 60%
  3. 80%
  4. 55%
  
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