B.COM Commerce II MCQ's




Question 31 :
__________ is the design in which a store interior is set up.

  1. Store layout
  2. Store location
  3. Store format
  4. Store design
  

Question 32 :
__________ means buying and selling of goods and services over the internet.

  1. E_selling
  2. E_Commerce
  3. E_buying
  4. ERP
  

Question 33 :
___________ is an example of hyper markets.

  1. Big Bazaar
  2. Departmental store
  3. Convenience store
  4. Discount store
  

Question 34 :
_________ refers to the integration of people place process and technology in the retail outlet.

  1. Zoning
  2. Facility management
  3. Positioning
  4. Promotion
  

Question 35 :
E_commerce facilitates transactions between the customers and the organisations via__

  1. Internet
  2. store
  3. bank
  4. dealers
  

Question 36 :
____________ provides cues about service quality.

  1. Product
  2. Physical evidence
  3. Promotion
  4. Pace
  

Question 37 :
___________ an element of marketing mix bring operating revenues to the organisation.

  1. Price
  2. place
  3. packaging
  4. Physical evidence
  

Question 38 :
___________ cannot be separated from the service provider.

  1. Goods
  2. Services
  3. raw materials
  4. Machinery
  

Question 39 :
_________ is an example of non store retailing.

  1. Electronic retailing
  2. Franchise store
  3. Departmental store
  4. Super market
  

Question 40 :
India's e_commerce market is mainly dominated by __________ areas.

  1. Rural
  2. Urban
  3. Regional
  4. Local
  

Question 41 :
_________ ATMs are placed within the bank premise.

  1. On premise
  2. off premise
  3. Near premise
  4. out of premise
  

Question 42 :
_________ is an important element of mall management.

  1. Franchising
  2. Zoning
  3. Towing
  4. Display
  

Question 43 :
_______ refers to simply e_commerce between private individuals.

  1. C2B
  2. C2C
  3. B2B
  4. C2B
  

Question 44 :
_________ refers to trading activities undertaken by licensed retailers.

  1. Unorganised retailing
  2. Organised retailing
  3. Whole_selling
  4. Distribution
  

Question 45 :
If service performance is within the zone of tolerance customers are likely to be______.

  1. Delight
  2. dissatisfied
  3. satisfied
  4. neglected
  

Question 46 :
In India the current rate of service tax is _________ on gross value of the service.

  1. 15%
  2. 12.36%
  3. 17.75%
  4. 18.60%
  

Question 47 :
FDI is allowed in private insurance sector in India with a limit of __________.

  1. 51%
  2. 26%
  3. 49%
  4. 69%
  

Question 48 :
In a _________ layout counters and fixtures are placed in long row or at right angles throughout the store.

  1. Free flow
  2. Grid
  3. Curving
  4. Horizontal
  

Question 49 :
_________ outsourcing includes customer related services.

  1. Back office
  2. Front office
  3. Near office
  4. In office
  

Question 50 :
E_commerce between companies refers to ____________.

  1. B2C
  2. C2C
  3. B2B
  4. C2B
  

Question 51 :
Logistic provides ___________ services.

  1. Slow
  2. Value added
  3. Discounted
  4. Free
  

Question 52 :
E_commerce concept has emerged in the year ___________.

  1. 1960s
  2. 1970s
  3. 1980s
  4. 1990.
  

Question 53 :
__________ Involves outsourcing of legal work to low _wage markets overseas.

  1. BPO
  2. KPO
  3. LPO
  4. ERP
  

Question 54 :
_________ refers to the structure or style of functioning of the retailer.

  1. Format
  2. Zoning
  3. design
  4. Franchising
  

Question 55 :
________ is used to customers who have a bank balance.

  1. Debit card
  2. Credit card
  3. Pan card
  4. Aadhar card
  

Question 56 :
____________ is an act or performance offered by one party to another.

  1. Goods
  2. service
  3. Ideas
  4. Material
  

Question 57 :
Mannequins are used in _________ store to attract the attention of passerby.

  1. Cosmetics
  2. Garments
  3. Medical
  4. kirana store
  

Question 58 :
_________ refers to message sent from computer to another electronically.

  1. E_mail
  2. Physical mail
  3. Fax
  4. Yellow pages
  

Question 59 :
In_________ banking transactions are done by electronic means.

  1. Traditional
  2. outdated
  3. Internet
  4. old
  

Question 60 :
Kirana store is an example of _________.

  1. Unorganised retailer
  2. organised retailer
  3. Electronic retailing
  4. Departmental store
  
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